DO YOU OFFER CONSULTATIONS?

Yes, I always advise anyone who enquiries to schedule in a phone call consultation to talk through all their plans before deciding whether to book if this is something they wish to do. I feel it extremely important to offer a service where which you can ask freely any question you may have and engage a clear understand of myself and my services.

SECURING YOUR SESSION

Whether you contact me through my website or social media platforms I try to reply as soon as possible! Answering all your enquiries and hopefully you end by booking me in! To secure your booking a deposit is required and confirmation of your contract. For both wedding and lifestyle bookings I take a non-refundable deposit. Prices of these can be found on the relevant pages on my website.

CONTACT TO AND FROM MY CLIENTS

Throughout your entire booking process we will be back and forth in contact. I will ask for all the little bits of information I will need on my behalf and also for you to ask me as many questions as you like! Please never hold back, there can never be too many questions, in fact, I love answering them all too!

With my wedding clients the discussion of wedding photography goes on forever. I love exchanging ideas, visual mood boards and lots of fine details that add to your day.

DO YOU MEET YOUR CLIENTS BEFORE THEIR WEDDING DAY?

Yes, I do.  This usually takes place around 6-10 weeks before your wedding for your final arrangement of times and run through of your wedding day. It is perfect for us to all catch up before the big day and make sure your special day and myself run smoothly.

WHEN WILL I RECEIVE MY PHOTOGRAPHS?

My turn around time varies depending on the session you book and the time of year. My delivery for online galleries is usually 2 weeks and product packages 4 weeks. Please note this was be longer during busy periods or quicker during quieter. I offer express delivery at an additional cost is you require your imagery quicker than my normal service can cover.

WILL MY SESSION BE BLOGGED ON YOUR WEBSITE?

Once you have received your package, I will begin your blog post. Your blog post is the personal experience between me and yourselves and your day session in question. Your blog post will consist of a blog story written by me and a bigger selection of images from you day. Your blog post will then work as a gallery for your session and be linked to the session page it belongs to. Your blog link will then be shared over my social media allowing you to also share with your friends and family so they can view and have a read too!

Blog’s are a great way to connect to your audience and also a very fun read! It shares my experiences with my clients and also is very warming for other clients to see! Note that consent is required for me to create your blog story. This happen upon booking but can be changed at any point if you wish.

WHO HAS THE RIGHT TO THE PHOTOGRAPHS?

Whilst I, Shianne Mercer Photography, detain all copyright. I do pass on print and personal usage to all my clients. This allows you to re-print any/all of your images however you wish to do so. Your agreement is noted in your service contract. For more information regarding this feel free to contact me.