FAQ

SECURING YOUR SESSION

Whether you contact me through my website or social media platforms I try to reply as soon as possible! Answering all your enquiries and hopefully you end by booking me in!

To secure your booking a deposit is required. For wedding bookings a £50 desposit is required to secure your date. Once you have secured your date with me times can be altered or adjusted afterwards during discussion of the service you require or during your consultation. For Lifestyle sessions and events a £25 desposit is to be paid to secure your date/time.

CONTACT TO AND FROM MY CLIENTS

Throughout your entire booking process we will be back and forth in contact. I will ask for all the little bits of information I will need on my behalf and also for you to ask me as many questions as you like! Please never hold back, there can never be too many questions, in fact, I love answering them all too!

DO YOU DO CONSULTATIONS?

Yes, I do. However this is optional. Some clients like to just have a chat to and from via messenger/email. Although for wedding bookings a lot more information is required and  a complete itinerary of your day is necessary. This can take place via email, phone call or a personal meet. I do not force consultations on clients as some are happy for just a live chat and away we go. With this my 1-1 service is very informal, ton’s of messages back and fourth and a right good chin’wag :-).

DELIVERY

My turn around dates for image completion can be found on my Price List which varies depending on the session you book. Please note that this is based on ‘max’ so there is a possibility that your images may be ready before this. However, if you require postal delivery of your images this can be anything between 3-5 days.

SHARING YOUR IMAGES

As social media is such a huge platform people cannot wait to receive their images and share them with all their friends and families. As I am well aware of this I accommodate to your wishes. Anything from day 1-3 after your session I will produce a small set of watermark images that will be shared onto my Facebook and Instagram accounts. This is called a ‘Sneak Peak’ or ‘Preview’ of your session. I will tag you to this post so you are able to view and also share with whoever you wish to do so.

WILL MY SESSION BE BLOGGED ON YOUR WEBSITE?

Once you have received your package, I will begin your blog post. Your blog post is the personal experience between me and yourselves and your day session in question. Your blog post will consist of a blog story written by me and a bigger selection of images from you day. Your blog post will then work as a gallery for your session and be linked to the session page it belongs to. Your blog link will then be shared over my social media allowing you to also share with your friends and family so they can view and have a read too!

Blog’s are a great way to connect to your audience and also a very fun read! It shares my experiences with my clients and also is very warming for other clients to see!

IMAGE PRIVACY

In the world of the INTERNET all my social media platforms and website are open for the world to see. This also includes the contents of it. If you have any questions or requirements about the Privacy of the photographs taken on your session then please do mention to me at the time of booking! This is so I am aware of your wishes and keep your images safe between me and yourselves.

WHO HAS THE RIGHT TO THE PHOTOGRAPHS?

Whilst I, Shianne Mercer Photography, detain all copyright. I issue my clients with a Release Agreement. This allows you to re-print any/all of your images however you wish to do so. Your agreement will be handed to you at the time of package delivery. For more information reguarding this feel free to contact me.